Refund Policy

At Puzzlesgalore-uk.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund policy to make the process as easy as possible.

Returns & Refunds
You have 14 days from the date of receipt to return any unused and unopened items for a refund. To be eligible for a return, the product must be in its original condition, including all packaging and tags.

How to Return an Item
To initiate a return, please contact our customer service team. Once your return is approved, you will receive instructions on how to proceed. You are responsible for the cost of returning the item unless the return is due to an error on our part (e.g., wrong or damaged item).

Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable unless the return is a result of our mistake.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as soon as possible.

Non-Refundable Items
Certain items are exempt from refunds, including gift cards, personalized products, and items marked as final sale.

Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, please check with your bank or payment provider first. If the issue persists, contact us for further assistance.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please follow the return process and place a new order.

Contact Us
For any questions regarding our refund policy, please reach out to our customer service team.

Thank you for shopping at Puzzlesgalore-uk.com!